Shipping policy
Shipping
All orders are carefully packed and shipped using trackable delivery services to ensure your order arrives safely.
Shipping costs vary by destination and will be calculated at checkout.
Once your order has been dispatched, you will receive a tracking number via email.
Order Handling
Orders are processed and dispatched on business days only.
During peak seasons or promotional periods, processing times may be slightly extended.
Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout.
All delivery times provided are estimates only and cannot be guaranteed.
We are not responsible for delays caused by shipping carriers or other circumstances beyond our control.
Shipping Destinations
We currently ship within the European Union only.
Lost or Damaged Shipments
If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us at thelatintouch.eu@gmail.com within 7 days of delivery (or expected delivery date) and include your order number and, where applicable, photos of the damage.
We will review the case and work with the shipping carrier to investigate the issue. Where appropriate, we will offer a replacement, refund, or other suitable resolution in accordance with applicable consumer protection laws.
Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier; however, we will assist customers in filing claims and resolving such issues.
Packaging
Every swimsuit and hat comes with a dedicated branded bag, perfect for travel, storage, and care, ensuring your items arrive beautifully presented and protected.